Principles of RSM #15: Confusion facilitates change

Nobody likes being confused.  It’s disorienting, frustrating, and sometimes frightening.  We also know that it’s hard to take in new information or function effectively when we’re confused: most people are familiar with the experience of trying to tell someone one thing while looking at different words on a screen, or trying to drive somewhere newContinue reading “Principles of RSM #15: Confusion facilitates change”